Matt at Odom Mortgage went over and above my expectations during the entire mortgage process. I had many questions, and he took a lot of time to explain each question that I had until I understood exactly what was involved in the refinance. He's very knowledgeable, and I would highly recommend him! Mr. Odom was so attuned to our needs. He was always available for questions and was very knowledgeable about our loan process.
We needed quick results with our mortgage and he basically performed magic for us! We have used his services twice over the last couple years and both times have been totally satisfied.
We needed quick results with our mortgage and he basically performed magic for us! We have used his services twice over the last couple years and both times have been totally satisfied.
Services
These materials are not from HUD, FHA, the USDA, or the VA.
These materials were not approved by any government agency.
They are independent of any government agency.
We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA.
The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.
These materials were not approved by any government agency.
They are independent of any government agency.
We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA.
The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is - immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log.
The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service.
As soon as a complaint is received, it is documented and is logged into a special log.
The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service.
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